Frequently Asked Questions (FAQ)
What is The Mental Lens?
The Mental Lens is a clarity-first mental health advocacy and AI navigation platform. We provide educational content, governance-first frameworks, and practical tools designed to help individuals and organizations improve mental clarity, responsible technology use, and access to wellbeing resources.
What do you mean by “AI navigation framework”?
The AI navigation framework is a structured approach for helping organizations:
- Map existing mental health and wellbeing resources
- Improve visibility and accessibility of those resources
- Establish governance guardrails for responsible AI use
- Support employees without collecting sensitive personal data
The framework focuses on navigation and clarity, not automation or diagnosis.
Do you provide therapy or mental health treatment?
No.
The Mental Lens does not provide:
- Therapy
- Counseling
- Mental health diagnosis
- Crisis support
- Medical or clinical services
All content and frameworks are educational and informational only.
If you are experiencing mental health distress, please contact a qualified healthcare professional or local emergency services.
Do you build AI tools or chatbots?
No.
We do not build or deploy:
- AI chatbots
- Clinical decision tools
- Monitoring systems
- Automated mental health assessments
Our work focuses on governance, structure, and navigation, not AI system development.
Who is the framework designed for?
Our materials are designed for:
- HR and People Operations leaders
- Wellbeing and Benefits teams
- Legal, Compliance, and Risk teams
- IT and Digital Transformation leaders
- Organizations seeking responsible AI adoption
The framework is especially valuable for teams navigating complexity without increasing legal or ethical risk.
What does a pilot engagement include?
Pilot engagements typically include:
- A principles-based governance guide
- Resource mapping templates
- Navigation guardrail instructions
- Prompt starters and usage guidance
- Setup and internal launch support
- A defined pilot timeline and success criteria
Exact deliverables are outlined prior to engagement.
Do you collect employee or personal mental health data?
No.
The Mental Lens does not collect, store, or process:
- Personal health information (PHI)
- Employee mental health data
- Conversations or behavioral analytics
Implementation remains fully owned and controlled by the organization.
Who owns the implementation?
The organization does.
We provide frameworks and guidance, but the purchasing organization retains full ownership of implementation, internal systems, and decision-making.
Do you guarantee outcomes?
No.
Outcomes depend on organizational context, adoption, leadership support, and internal execution. We do not guarantee performance, engagement, or behavioral results.
Do you offer refunds?
Refund terms depend on the type of purchase:
- Merchandise sold via Etsy is governed by Etsy’s policies
- Digital products are non-refundable unless otherwise stated at purchase
- Pilot and advisory engagements follow written agreement terms
Can I share or resell the framework materials?
No.
All materials are protected intellectual property of The Mental Lens LLC.
Use is permitted for personal or internal organizational purposes only unless otherwise licensed in writing.
Where can I purchase merchandise?
Physical merchandise is available exclusively through our Etsy store.
Purchases made on Etsy are governed by Etsy’s terms and policies.
How can I contact you?
For general questions or partnership inquiries, contact:
Is this site affiliated with my employer or any platform provider?
No.
The Mental Lens is an independent entity and is not affiliated with any employer, benefits provider, AI vendor, or mental health platform unless explicitly stated.